Where is Sukoshi Mart’s warehouse located?

We ship all our packages from our warehouse in Ontario, Canada.

What is the MOQ?
The minimum order quantity (MOQ) at Sukoshi Mart is set at $1500 CAD.

Do you offer free shipping?
At this time, we require all shipping costs to be covered by the purchaser. We strive to keep our product prices competitive and transparent, which means that shipping fees are not included in the price of our items.

What is the delivery time for orders?
Once payment is received on our bank account, orders are processed and shipped within 72 hours, during our working days from Monday to Friday. Please note that this timeframe is for order processing and does not include the actual shipping time to reach your destination, which may vary based on your location and the shipping option selected.

 

What is the courier company used by Sukoshi Mart?

We select our courier services based on the quantity of items ordered and the delivery location to ensure the most efficient and cost effective shipping for our customers. Depending on these factors, we utilize a range of reputable courier companies, including Canada Post, DHL, UPS, and FedEx. This flexibility allows us to provide tailored shipping solutions that best meet the needs of our orders and ensure that your products arrive safely and promptly.

 

Can I provide my courier?

Yes, at Sukoshi Mart, buyers have the option to use their own courier service. To arrange this, simply contact our customer service with your courier details

 

Does Sukoshi Mart provide product samples?

We understand the importance of product testing in the beauty and skincare industry, especially for our wholesale customers who are looking for products that align with their brand and customer base. Here's how we handle product samples at Sukoshi Mart:

• Sample Availability: Sukoshi Mart offers product samples for a wide range of our beauty and skincare products. Our sample program is designed to help our wholesale clients make informed purchasing decisions.
• Customized Assistance: Our team is here to assist with selecting samples that best fit your business needs. We can provide recommendations based on your target market, current beauty trends, and product performance.

Please note that availability and terms for product samples may vary. We encourage interested parties to reach out directly to discuss specific needs and how we can support your business.

How can I be sure that the products you offer are genuine?

At Sukoshi Mart, we understand the importance of authenticity in beauty and skincare products. We are committed to providing our customers with only genuine and high-quality products. To ensure authenticity, we:

• Direct Sourcing: Obtain all of our products directly from the brands or authorized suppliers. This direct relationship ensures that every item we sell is authentic and of the highest quality.
• Certification: Regularly verify our inventory and supply chain processes to meet strict quality control standards. We can provide relevant certifications upon request to demonstrate the authenticity of our products.
• Transparency: Offer complete transparency about the origin of our products. Details about our sourcing can be found on our product pages or by contacting our customer service team.

Our dedication to authenticity is at the core of our business. We invite our customers to reach out with any questions or concerns about product authenticity for peace of mind.

 

Is it possible to return the goods?

Once the goods have been processed, orders cannot be canceled or refunded. However, we understand that issues may arise on rare occasions, such as damages or defects. If you encounter any problems with your order, please reach out to your account manager immediately. We are committed to resolving any issues promptly and to your satisfaction.

 

Contact Us
wholesale@sukoshimart.com